KlikNBlast
Omnichannel
CRM Marketing
Automation
System
An advanced Omnichannel CRM Software designed to help brands achieve seamless customer engagement and member management. With robust marketing automation, you can deliver the right message to each customer or member, either manually or automatically, based on customer preferences and behaviors. This ensures efficient customer profile management, boosts customer loyalty, and enhances customer retention throughout the entire customer lifecycle.
Difficult to build
lasting connections?
lasting connections?
No centralized CRM platform to manage customer interaction.
Unsure which personalized content drives engagement.
Members are losing connection with your brand.
Communication processes are inefficient.
OUR SOLUTIONS
Multichannel Marketing
01 Omnichannel Marketing Automation
Send personalized content to each member based on their preferences through Email Marketing, SMS, Push Notifications, and popular platforms like WhatsApp, WeChat, Messenger, and Instagram, ensuring a consistent customer journey across all touchpoints.
02 Automated Triggered Messages
Send real-time messages to members based on specific actions, such as signing up or making a purchase. Use these triggers to deliver personalized communications like welcome messages or thank-you notes, to boost customer engagement and loyalty.
03 Social Activity Integration
Integrate social media channels with CRM systems to automatically capture customer and member interactions — including sign-ups, likes, comments, shares, and more. Allows brands to consolidate valuable engagement data for better audience insights and behavioral segmentation.
USE CASE & FEATURES
Tourism Board
Mini-Program Success
Mini-Program Success
The Hong Kong Tourism Board used the Minisite Builder for the "Hello Hong Kong" campaign. It allowed users to register, purchase vouchers, and book flights all in one place. The minisite made it easy to stay updated and take action without requiring any app downloads.
Target The Right Customers
Segment your customer base into segments based on demographics, behavior, preferences, and lifecycle stages. Analyze historical data to uncover patterns within each segment, allowing you to create highly targeted campaigns. For example, provide exclusive perks to loyal members, and offer special promotions to re-engage inactive customers.
Omnichannel
Membership Engagement
Membership Engagement
Send personalized emails, such as VIP Early Bird Access, or SMS updates for events to members on the waitlist. By understanding each member’s preferred channels, deliver content tailored to each channel’s format, visuals, tone, and more.
Profile Management Automation
Automatically send verification codes to members via email, SMS, WhatsApp, and more to complete member profile actions such as email updates, phone number changes, password resets, member registration OTPs, reward redemption confirmations, and more.
Content Management System
01 Centralized Content Management
Manage all your content in one place, including membersite and app interfaces, loyalty engagement, product recommendations, message blasting, and more. Streamline content creation and distribution across multichannel communication such as social media, apps, member sites, and emails.
02 Personalized Content for Segments
Create personalized content for different audiences based on criteria such as location, pages visited, actions taken, and more. Delivering highly relevant content to improve customer retention, upsell value, and enhance member portal engagement.
03 Access Control
Assign different permission levels to your team, such as editor, admin, or viewer, to manage tasks efficiently while ensuring content creation and security.
USE CASE & FEATURES
Exclusive Member Content
A health and wellness brand can provide premium workout routines, health Q&A sections, fitness class surveys, and more. This strengthens member connections while gathering valuable preference data.
Personalized
Multichannel Offers
Multichannel Offers
Manage content across multiple channels. Show appreciation to VIP members by sending 50% off vouchers on special member days through personalized channels like email, WhatsApp, WeChat, and more.
AI-Powered Product Recommendation
Use data analysis to recommend products based on customer preferences. For example, AI can suggest the latest fashion trends personalized to each customer’s unique style to boost cross-selling and upselling strategies.
Message Broadcast
01 Broadcast Scheduler
Send bulk messages, such as promotions and newsletters, across multiple platforms like Email, SMS and WhatsApp with just one click. Tailor these messages based on recipients' demographics, preferences, and actions for higher click-through rate (CTR) and open rate monitoring.
02 Blasting Scheduler
Schedule text or image messages and set up recurring broadcasts with flexible timing options for one-time or repeated messages.
03 Broadcasting Performance Evaluation
Track the success of your broadcasts with key metrics like Followers, Click-Through Rate (CTR), Conversion Rate (CR), Open Rate, Unsubscribe Rates, Spam Reports, Churn Rate and Sales Generated from marketing efforts to fine-tune your outreach.
USE CASE & FEATURES
Engagement Rewards
Increase member interaction and retention by offering rewards. Send gift vouchers via email to customers who comment on social media posts, or deliver WhatsApp digital vouchers to those who sign up for specific events.
Winback Strategy
Target inactive customers who have not engaged through actions like purchases, product views, or voucher claims. Send personalized broadcast messages offering 50% OFF storewide to re-engage them. Customers who still do not respond can be classified as churned for further action or exclusion from future campaigns.
Smart Message Scheduling
Schedule messages for special events such as new product launches or limited-time offers. For example, businesses can easily send out "Last Day Promotion" messages and exclude those who have already made a purchase through platforms like WhatsApp, Email, SMS, and more.
Subscription Plans
01 Fixed Subscription Payment Plan
Enables customers to select a fixed plan for specific products or services with monthly or yearly recurring payments, ensuring consistent revenue and easier billing automation. Customers can upgrade or downgrade their plans as needed.
02 Subscription Activity Management
Keep track of subscribers' monthly payments, cancellations, plan upgrades, and billing information to ensure no details are missed to ensure healthy subscription retention and business grows.
03 Cancellation Management
When auto payments fail, cancellations are processed automatically. This creates an opportunity to send personalized messages addressing cancellation reasons and encourage customers to reconsider and complete their payment.
USE CASE & FEATURES
Building Customer Loyalty
A fixed subscription plan helps build trust and loyalty with customers. For example, a music platform offering monthly billing encourages users to commit. Reward long-term subscribers with exclusive perks like early access to new releases, curated playlists, concert tickets, and merchandise.
Effective Free Trial Strategies
Attract subscribers by offering free trials. For example, gyms can provide monthly free trials for customers to experience their facilities before committing. Similarly, online music platforms can offer a one-month free trial, allowing users to enjoy ad-free, high-quality music, showcasing the platform’s value and encouraging subscriptions.
Cancellation Retargeting
A strategy to gather feedback from members who cancel their subscriptions. For example, gyms can send emails to understand cancellation reasons and offer tailored solutions. If a customer cites time constraints, the gym can suggest a "Midnight Plan" for late-night workouts, helping members stay committed by offering flexibility that suits their schedule.
PROVEN
LOYALTY WINS
Explore how businesses use our omnichannel CRM Marketing system to unify customer communications and build stronger relationships. By automating personalized messages across email, SMS, and social channels and managing content from one place.
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Connect
We’re committed to fueling business growth
and enhancing customer retention.