KlikNDesk
Customer
Support
Portal
System
Connect with your members and customers one-on-one, live, to build a helpful and trustworthy brand. The Customer Support Portal System reduces stress for your support team by organizing conversations across all platforms and linking them back to your CRM according to each customer’s replies.
Is inconsistent service affecting
your customer satisfaction?
your customer satisfaction?
Customer service channels are difficult to manage.
Limited manpower challenges operational support.
Members are dissatisfied with slow response times.
Campaigns require high-volume interactions that are overwhelming.
OUR SOLUTIONS
Messaging & Communication
01 Cross-Channel Contact
Engage with clients across major chat channels such as WhatsApp, Messenger, Instagram, WeChat, and more. Members or customers can always reach out to your brand with multiple platforms and each conversation will be recorded in a single backend system without complexity and prevent not sure where the conversation is.
02 Self-Service Customer Portals
Allow customers to find answers on their own through guided selections. The system uses keywords to trigger relevant options and step-by-step guides, helping customers resolve issues independently. This approach is widely used by many brands to improve customer support efficiency.
03 Strategic Audience Segmentation
Use filters to categorize contacts and send targeted messages to the right audience. For example, retarget users who joined your new product launch preview but didn’t make a purchase by offering them a special discount.
04 Tags
Categorize contacts with AI or manual tags based on their interest, conversations, campaigns, complaints, tone, and more. This helps businesses easily identify and understand their customers.
USE CASE
Social Interaction Tracking
The system captures each member’s interactions across various social media platforms. For example, if a customer makes a complaint on Instagram, it will be recorded in a unified system so the issue can be addressed promptly. For campaigns, when someone comments on a new product launch post, the system automatically syncs this data and enables you to follow up with the customer.
Smart Replies and VIP Assigning
When a member inquires about a subscription plan or VIP upgrade, the system uses smart replies with preset benefit overviews and clear comparisons. It automatically tags the customer as a potential VIP, making it easy for customer service representatives to follow up using these tags.
Re-Engagement Campaign
A retail brand can re-engage inactive members by filtering contacts who haven’t purchased or interacted in the last 6 months. They can then send “We Miss You” messages with special discounts to encourage repeat purchases.
Chatbot for Questions and Queries
01 Chatbot (Conversational AI)
Train a virtual agent to handle general enquiries using Artificial Intelligence (AI). The virtual agent helps customer service representatives focus on more complex support requests by taking care of basic questions such as product instructions, product-related issues, purchase procedures, delivery tracking, and more. Customers can also be directed to the knowledge base when needed.
02 Cross-Channel Service
The AI virtual agent can respond to enquiries across multiple channels like WeChat, WhatsApp, Instagram, Messenger, and more. This ensures customers receive consistent support wherever they reach out, streamlining service and improving response times.
03 Event-Based Customer Automation
Set triggers such as starting a conversation or making a purchase, and the portal will automatically send tailored messages while the AI chatbot takes over the interaction. For example, after a member starts a chat, the system can send a follow-up survey. If a member makes a purchase, it can automatically share related product suggestions.
04 AI-Powered Analytics
Analyze conversational data and generate actionable reports with clear guidance on what to automate and how to refine future AI training. This ensures high service quality by using sentiment analysis to fine-tune automated conversation flows, delivering a better customer experience.
USE CASE
Automated Social Campaign Engagement
A fashion brand runs a new campaign offering a 50% off storewide voucher to anyone who comments on their latest post. The system automatically syncs social media comments, and the AI virtual agent reaches out to each commenter to deliver the voucher. At the same time, any follow-up questions from customers are handled instantly by the virtual agent.
Smart Reminders via Chatbot
Reminders are automatically sent through the chatbot whenever a member login into their account. Members receive timely prompts about point expiries, new product or branch launches, ticket updates, and more.
Automated Feedback Collection
E-commerce platform using automation to send to request feedback from new customers after purchase to enhance each customer's shopping experience and satisfaction.
Customer Broadcast
01 Direct Messaging Broadcast
Send broadcast messages such as system updates, new product launches, and promotions to your audience through channels like WhatsApp, WeChat, Instagram, and more to keep your members up to date. You can also schedule messages to deliver time-sensitive content at the right moment.
02 Content Builder
Create tailored messages by combining text and images for your contacts. Supports automated replies and integrates with the self-service customer portal for a seamless experience.
03 Targeted Messaging
Use tags to select the right group of contacts to receive your messages. For example, send bulk messages to contacts tagged as “VIP” for early bird access to new product launches.
04 Insightful Surveys
Gather valuable feedback, ratings, or reviews from your audience by sending surveys at the end of broadcasts. Use the responses to collect information for custom fields or to apply tags for better targeting.
USE CASE
Visual Product Promotion
A fashion brand launches a new limited-edition T-shirt. They craft an eye-catching message with high-quality product images, styling ideas, and a direct purchase link. When customers reply, automated replies provide size guides, stock updates, and direct them to the self-service portal to complete their purchase smoothly.
Seasonal Broadcast
Send messages to those who tagged as “New Customers” during seasonal events like Thanksgiving Day. For those who reply, the system can provide additional discounts and tagged them as “High Potential Customers” for future targeting.
Survey Broadcast
Send a survey to attendees after an event as a personalized way to follow up and gather feedback for future improvements. Brands can also include an additional gift card in the message to encourage repeat visits and create a warm, welcoming experience.
CRM Integration
01 Integration
Connect your platform seamlessly with other tools. Send tags and custom field data to your external CRM or build a powerful Dialogflow chatbot. Easily set up and manage ready-made integrations with your CRM and other key business systems.
02 Zapier
Use Zapier’s library of over 1,000 integrations to send data to external CRMs or services like Mailchimp and Attentive. Automate tasks and connect your systems effortlessly to save time and boost productivity.
03 Dialogflow
Build smart, AI-powered chatbots with Dialogflow. These chatbots can pull data from other systems to answer customer questions and deliver helpful information, creating smooth, human-like conversations that improve customer experience.
04 Freshworks
Offer a dedicated integration with Freshworks to simplify customer interactions. This integration makes managing WeChat conversations seamless for merchants. Handle and respond to messages directly within Freshworks without switching back and forth between platforms. All data, actions, and tracking stay fully synchronized.
USE CASE
Automate Dialogflow
Create dedicated Dialogflow setups for specific campaigns and promotions. They can also use Dialogflow to collect customer details before handing over the conversation to a live support agent.
Freshworks Integration
If a customer on WeChat complains about a delayed delivery, the system automatically captures the complaint and sends it to Freshworks as a support ticket. By installing our WeChat integration plug-in on Freshworks, brands can view and manage these tickets directly, allowing them to respond quickly and resolve issues efficiently. This integration enables customer service teams to handle a wide range of inquiries including delivery issues, product questions, and technical support within a single platform for a seamless support experience.
PROVEN
LOYALTY WINS
See how businesses use our Customer Support Portal System to centralize multi-channel communications, streamline client interactions, and automate routine support. With unified contact profiles and smart chatbot workflows, brands deliver faster, more consistent service while strengthening loyalty across every touchpoint.
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We’re committed to fueling business growth
and enhancing customer retention.