Streamline your communication workflow by sending messages to all your contacts through a single platform, irrespective of the messaging application they prefer.

Our AI-powered Smart Replies suggest the best snippets to use, or which knowledge base to direct to, based on the questions asked by your contacts, saving you time and ensuring accurate responses.

Effortlessly manage your contacts with our platform’s versatile features. Mark conversations as done when they are complete, or easily assign contacts to relevant platform users for efficient handling.

Stay organized and informed with a quick overview of contact activity, and leave notes for other platform users to maintain a cohesive customer service approach.

Empower your customers with our Self-Service Portal, allowing them to find answers to their questions and resolve issues independently, without the need for direct contact with customer support.

Make use of the / command within our Messaging Module to seamlessly access and utilize Snippets. For example, typing “/intro” could automatically insert your introduction message, enhancing efficiency in your conversations.

Customize Snippet suggestions by adding training phrases or enabling self-learning capabilities, empowering our system to offer intelligent replies.

Boost response speed and accuracy by activating automated Smart Replies in settings, ensuring your most confident Snippets are sent automatically.

Simplify Snippet management with Topics, allowing you to group related Snippets efficiently.

The Scheduler Chatbot intelligently handles scheduled message responses, ensuring timely and accurate communication. From appointment confirmations to personalized info, it delivers smooth interactions.

Elevate customer support with our Scheduler Chatbot Assistance. This advanced AI-driven chatbot manages scheduled message replies and customer queries, seamlessly integrating with Customer Service Management (CSM) for efficiency.

Advanced AI assists customers using natural language, like chatbots or voice systems. Merchants can establish a virtual persona for their brand through this virtual assistant, which is also beneficial for branding efforts.

AI detects opportunities for human agent support, especially in complex situations. For example, aiding a customer with technical issues by prompting human intervention.

AI guides customers to suitable support channels, such as Messenger, based on their needs and channel availability.

AI analyzes keywords and the nature of customer requests before assigning them for efficient handling.

AI converting speech to text, commonly in voice support systems. Streamlines telephony with VoIP, SIP trunking, IVR, and ACD tools.

Continuously assesses customer sentiment through voice analysis. Detects mood shifts in different languages and cultural contexts.

Our software employs AI to predict trends and customer needs from historical data. Integrating this predictive capability, AI tailors automated responses for members. For instance, travel suggestions are sent to users browsing the booking site, while recent purchasers receive product knowledge tailored to their needs within the last 30 days, enhancing personalized customer engagement.

Applies machine learning to learn from past interactions and automate issue resolution such as managing scheduled message responses and assistance

Employ our versatile tagging system to precisely reach designated contact groups, delivering messages that align with their unique preferences and needs.

Plan your broadcasts to go out at the approximate time or on a recurring basis, optimizing the impact of your communication.

Gather valuable feedback, a rating, or reviews from your audience by sending surveys at the end of broadcasts, collecting information for custom fields or tags.

Enable members to interact with a computerized voice menu, directing calls to the appropriate department or self-service options. Streamline project management and operations by automating call routing, reducing wait times, and enhancing overall call handling efficiency.

Engage Customers and gain Insights by utilizing surveys and automation rules as forms to gather crucial information from new contacts or chat interactions. Acquire valuable insights while offering a seamless user experience, all via automated processes.

Apply tags to customers automatically according to their unique service journeys, enabling tailored interactions and effective customer segmentation.

Efficiently route incoming customer calls to the most suitable customer service representative or department based on predefined criteria, enhancing call resolution efficiency. A customer support portal can distribute incoming calls based on language preferences, ensuring callers are connected with agents who can assist them effectively.

Embrace the convenience of AI and automation to create and manage support tickets or cases in response to customer inquiries or concerns. Monitor customer interactions and provide swift solutions, enhancing customer satisfaction. IT help desk can utilize automated ticketing to categorize and prioritize technical support requests, ensuring timely resolutions for employees’ technology-related issues.

Use data actions to assign tags or custom field values based on triggers, fostering personalized communication and a deeper grasp of your customers’ requirements.

Leverage Zapier’s vast library of over 1000 integrations to effortlessly export data to external CRMs or other essential services such as Mailchimp, Attentive and more. Seamlessly connect and automate processes for maximum efficiency and productivity.

Build AI-powered Natural Language Chatbots using Dialogflow to reach into other systems and retrieve data. Create intelligent and conversational chatbots that enhance customer interactions and provide valuable information.

Optimize your Dialogflow chatbot using session analytics and insightful charts from Chatbase. Gain valuable insights into user interactions and improve your chatbot’s performance for exceptional customer experiences.

Integrate customer interactions from different channels into one portal. Our platform centralizes conversation history for efficient analysis and enhanced insights through machine learning.

We have introduced a new integration with Freshworks, specifically designed to streamline customer interactions. This integration simplifies the WeChat interaction process for merchants. Merchants can manage and respond directly within Freshworks without switching back to WeChat. Every piece of information, from data to actions and tracking, stays perfectly synchronized, making customer management effortless and efficient.