Build scenarios with as many steps or apps as you need using a playful drag-and-drop builder to connect apps in just a few clicks and create workflows. Watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

Your connections or workflows are live with a click of a button. There’s no need to worry about setting up or managing servers. Merchants can test their workflows instantly and troubleshoot errors by referring to the execution history.

Our eCommerce solution offers the convenience of scheduling in-store pickups or delivery services for orders. Customers can select their preferred pickup date, time, and outlet location. Alternatively, they can choose the delivery option, providing clear delivery information including their address and phone number. This ensures efficient stock fulfillment planning and management.

Collect and redeem points within our online store while our advanced system identifies and rewards varying tiers of loyalty. High-tier customers can enjoy exclusive perks like early product launches, personalized customization, and top-notch customer service. Additionally, leverage data-driven insights to craft focused campaigns that resonate with diverse audience segments, driving heightened engagement and satisfaction. Our tier-based e-commerce solutions extend exclusive benefits and rewards to each tier, fostering customer loyalty and brand advocacy.  

Elevate your brand’s presence with a customized online store such as brand logo, slug, theme, and even font type that reflects your unique identity. Strengthen customer loyalty by delivering a consistent and engaging shopping environment.

Boost sales and visibility by seamlessly integrating with social media channels. Our platform empowers you to effectively promote and share campaigns through social media, reaching a wider audience and driving greater revenue.

Develop dedicated landing pages for campaigns like year-end clearance sales or festival sales. These pages enable businesses to monitor performance and user interaction. Analyzing the data aids in gauging the landing page’s effectiveness.

Attract customers with enticing free gifts offered after purchase, encouraging higher participation in campaigns. Members can also claim free gifts upon completing specific missions, enhancing data collection efforts.

Harness the power of our CRM system to orchestrate strategic flash sales during peak seasons like Christmas, optimizing revenue generation during festive periods. The CRM system’s insights can pinpoint periods, seasons, or quarters that yield higher revenue potential. By executing well-timed flash sales based on this data, we can effectively drive sales growth. 

Businesses efficiently manage in-person events like conferences and product launches, overseeing attendee registrations, ticket scanning, and event capacity tracking. Simultaneously, our system empowers online booking and event management, facilitating smooth virtual event registrations, attendee check-ins, and the acquisition of valuable insights from virtual interactions.

Enrich event participation by enabling attendees to earn points upon event registration and completion of specific tasks or missions. This dynamic approach not only fosters higher engagement but also rewards active involvement, amplifying attendee satisfaction.

Extend complimentary event tickets to loyal or high-value members, accompanied by precisely tailored and targeted invitations to attract qualified leads, ensuring a successful turnout. This method of personalized engagement ensures that the event audience resonates with the event’s purpose and content, enhancing receptivity to convey messages.

Host bespoke events reserved exclusively for designated tiers, delivering tailor-made experiences and benefits to each segment of your devoted customer base.

Increase event participation by offering appealing bonus points, motivating attendees to actively engage, and earning additional rewards. Moreover, creates a sense of excitement and urgency through exclusive redemption events, encouraging members to exchange points for premium rewards within limited-time opportunities.

Recognizing the variety of devices used to access campaigns, our system prioritizes mobile-responsive design, ensuring campaign assets are functional and user-friendly across various mobile devices.

Enhance your marketing strategy with attention-grabbing pop-up banners designed to promote your promotions, new product launches, or special events. Merchants can highlight their key campaigns within these pop-ups, seamlessly integrating them into their websites or landing pages, ensuring they are the first thing customers see when they browse.

Merchants can tailor their confirmation emails for customer purchases, encompassing options such as subject lines, preview text, email banners, and more, all in alignment with their brand identity.

Experience the flexibility of choosing from multiple payment gateways and options, including Debit, Visa/Mastercard Credit Card, American Express, UnionPay, WeChat Pay, Alipay, PayNow, and support for various currencies.

Enable a deposit scheme for online stores, marketing campaigns, bookings, or subscription services after a payment solution has been plugged in. The deposit scheme includes a percentage of the amount or a fixed amount per transaction or subscription. Detailed report of financial transactions is provided for reconciliation and refund process.

Streamline your communication workflow by sending messages to all your contacts through a single platform, irrespective of the messaging application they prefer.

Our AI-powered Smart Replies suggest the best snippets to use, or which knowledge base to direct to, based on the questions asked by your contacts, saving you time and ensuring accurate responses.

Effortlessly manage your contacts with our platform’s versatile features. Mark conversations as done when they are complete, or easily assign contacts to relevant platform users for efficient handling.

Stay organized and informed with a quick overview of contact activity, and leave notes for other platform users to maintain a cohesive customer service approach.

Empower your customers with our Self-Service Portal, allowing them to find answers to their questions and resolve issues independently, without the need for direct contact with customer support.

Make use of the / command within our Messaging Module to seamlessly access and utilize Snippets. For example, typing “/intro” could automatically insert your introduction message, enhancing efficiency in your conversations.

Customize Snippet suggestions by adding training phrases or enabling self-learning capabilities, empowering our system to offer intelligent replies.

Boost response speed and accuracy by activating automated Smart Replies in settings, ensuring your most confident Snippets are sent automatically.

Simplify Snippet management with Topics, allowing you to group related Snippets efficiently.

The Scheduler Chatbot intelligently handles scheduled message responses, ensuring timely and accurate communication. From appointment confirmations to personalized info, it delivers smooth interactions.

Elevate customer support with our Scheduler Chatbot Assistance. This advanced AI-driven chatbot manages scheduled message replies and customer queries, seamlessly integrating with Customer Service Management (CSM) for efficiency.

Advanced AI assists customers using natural language, like chatbots or voice systems. Merchants can establish a virtual persona for their brand through this virtual assistant, which is also beneficial for branding efforts.

AI detects opportunities for human agent support, especially in complex situations. For example, aiding a customer with technical issues by prompting human intervention.

AI guides customers to suitable support channels, such as Messenger, based on their needs and channel availability.

AI analyzes keywords and the nature of customer requests before assigning them for efficient handling.

AI converting speech to text, commonly in voice support systems. Streamlines telephony with VoIP, SIP trunking, IVR, and ACD tools.

Continuously assesses customer sentiment through voice analysis. Detects mood shifts in different languages and cultural contexts.

Our software employs AI to predict trends and customer needs from historical data. Integrating this predictive capability, AI tailors automated responses for members. For instance, travel suggestions are sent to users browsing the booking site, while recent purchasers receive product knowledge tailored to their needs within the last 30 days, enhancing personalized customer engagement.

Applies machine learning to learn from past interactions and automate issue resolution such as managing scheduled message responses and assistance

Employ our versatile tagging system to precisely reach designated contact groups, delivering messages that align with their unique preferences and needs.

Plan your broadcasts to go out at the approximate time or on a recurring basis, optimizing the impact of your communication.

Gather valuable feedback, a rating, or reviews from your audience by sending surveys at the end of broadcasts, collecting information for custom fields or tags.

Enable members to interact with a computerized voice menu, directing calls to the appropriate department or self-service options. Streamline project management and operations by automating call routing, reducing wait times, and enhancing overall call handling efficiency.

Engage Customers and gain Insights by utilizing surveys and automation rules as forms to gather crucial information from new contacts or chat interactions. Acquire valuable insights while offering a seamless user experience, all via automated processes.

Apply tags to customers automatically according to their unique service journeys, enabling tailored interactions and effective customer segmentation.

Efficiently route incoming customer calls to the most suitable customer service representative or department based on predefined criteria, enhancing call resolution efficiency. A customer support portal can distribute incoming calls based on language preferences, ensuring callers are connected with agents who can assist them effectively.

Embrace the convenience of AI and automation to create and manage support tickets or cases in response to customer inquiries or concerns. Monitor customer interactions and provide swift solutions, enhancing customer satisfaction. IT help desk can utilize automated ticketing to categorize and prioritize technical support requests, ensuring timely resolutions for employees’ technology-related issues.

Use data actions to assign tags or custom field values based on triggers, fostering personalized communication and a deeper grasp of your customers’ requirements.

Leverage Zapier’s vast library of over 1000 integrations to effortlessly export data to external CRMs or other essential services such as Mailchimp, Attentive and more. Seamlessly connect and automate processes for maximum efficiency and productivity.

Build AI-powered Natural Language Chatbots using Dialogflow to reach into other systems and retrieve data. Create intelligent and conversational chatbots that enhance customer interactions and provide valuable information.

Optimize your Dialogflow chatbot using session analytics and insightful charts from Chatbase. Gain valuable insights into user interactions and improve your chatbot’s performance for exceptional customer experiences.

Integrate customer interactions from different channels into one portal. Our platform centralizes conversation history for efficient analysis and enhanced insights through machine learning.

We have introduced a new integration with Freshworks, specifically designed to streamline customer interactions. This integration simplifies the WeChat interaction process for merchants. Merchants can manage and respond directly within Freshworks without switching back to WeChat. Every piece of information, from data to actions and tracking, stays perfectly synchronized, making customer management effortless and efficient.

Safeguard contact details, including OTP-verified mobile numbers and email addresses. Utilize cutting-edge biometric recognition and fingerprint scanning for advanced data security and user confidence.

Leverage insights derived from collected data to address specific challenges and establish deeper connections with diverse audiences. Promote positive societal impact while enhancing overall business strategies.

Preference management lets consumers pick how often companies contact them, the specific content, and the methods of contact. This approach respects individual choices, enhances transparency, and fosters positive relationship management between businesses and their customers.

Maintain a unified brand identity and message across all channels through seamless API integration. Our Multi-Channel Loyalty Status Sync ensures real-time personalization, aligning your loyalty programs across platforms for a cohesive customer experience.

Offers a comprehensive suite of analytical and marketing automation tools, providing in-depth insights into your marketing efforts. Merchants can examine performance metrics, track customer behavior, and gauge return on investment (ROI) across various marketing channels.

Refine your audience segments using the Advanced Filter feature. This tool enables more personalized messaging by defining criteria such as purchase history, visit frequency, membership status, and gender.

Elevate audience targeting with AI-powered customer segment selection, harnessing insights from Customer Intelligence. Through AI Customer Segment Selection, effortlessly identify optimal sending segments for your campaigns. AI algorithms research and analyze extensive customer data, including behavior, preferences, purchase history, and demographics, to uncover patterns. This marketing analysis guides the marketing automation software to intelligently pick relevant and responsive segments that align with your campaign objectives and requirements.

Create personalized content for different audiences based on criteria such as location, pages visited, actions taken, and more. Delivering highly relevant content enables more effective communication.

Elevate video marketing with our Storyboard tool, enhancing video storytelling with a visual representation of your video’s progression. Plan shots, scenes, and transitions for cohesive and captivating video content.

Utilize dynamic templates that adjust to different content needs and industry standards and create customizable templates for various campaigns. Maintain content consistency and efficiency with adaptable templates, accommodating text, titles, images, videos, and more.

Prioritize effective communication by thoroughly testing and previewing messages across devices and platforms. Detect compatibility issues, prevent messages from going to spam, and ensure a consistent customer experience for emails, push notifications, and alerts, ultimately improving engagement and user satisfaction.

Define access levels for team roles using our organization’s permission settings. Efficiently manage content creation, scheduling, and data security by assigning tailored permissions to roles like Leaders, Editors, Admins, and Viewers.

Through data collection and analysis, AI can generate personalized content and visuals based on individual customer profiles and preferences. For example, AI can adapt content to showcase the latest fashion trends tailored to each customer’s distinctive style, enabling businesses to precisely target their audience with personalized marketing strategies.

Use geofencing to send targeted messages based on specific locations. Businesses can create virtual boundaries around their stores and nearby areas. When opted-in customers enter these zones, preset push notifications or messages will be sent, including welcoming, exclusive offers, and event reminders.

Seamlessly link opt-in and subscription management, allowing members to easily choose their communication preferences, select the types of content they wish to receive, and decide the frequency of updates, enhancing overall member communication and engagement.

Reach diverse audiences by sending messages in their preferred language. Localize marketing campaigns and content with AI translation based on recipient language settings or location.

Gain valuable insights into the effectiveness of your broadcasts with metrics like Followers, Click-Through Rate (CTR), Conversion Rate (CR), Open Rate, unsubscribe rates, spam reports, and marketing sales generated.

Our CRM platform offers voice authentication, transforming text dialogue into lifelike voice messages using Text-to-Speech (TTS) technology. Interactive Voice Response (IVR) capabilities seamlessly guide customers to the right services or live agents.

Whether it’s one-time messages or recurring broadcasts, the Calendar view consolidates scheduling and coordination, allowing merchants to have a comprehensive overview of all scheduled messages across platforms to prevent errors like duplicate content or omissions.

Reach your audience effectively with support for various channels like SMS, Email, Push Notifications, and more, tailoring your strategy to your target audience.

Leverage AI and machine learning to predict optimal message blast times. Historical data and engagement patterns inform data-driven decisions for maximizing open and response rates.

Automate reminders based on user actions or conditions, such as incomplete purchases, enhancing engagement and campaign effectiveness.

Our customer retention software intelligently segments audiences based on their preferences and behaviors, irrespective of the platform they use. Subsequently, it efficiently delivers tailored, automated, or scheduled messages to precisely target audiences on their preferred platforms, fostering seamless interactions within those platforms for specific content. This approach ensures a highly engaging and personalized advertising experience across diverse channels, without the risk of human error.

Our customized subscription pricing strategy uses advanced data analytics to assess customer behavior, market dynamics, and competition. This approach leads to finely tuned subscription plans that strike the right balance between customer preferences, industry benchmarks, and profitability targets.

Our platform ensures accurate record-keeping during systems and product upgrades. Crucial data, including credits and billing information, is meticulously tracked and updated. Whether introducing new pricing tiers or modifications, our automated marketing software seamlessly implements changes for existing and new customers, ensuring a consistently exceptional customer experience.

Automated cancellation occurs when auto payments fail. This eliminates manual cancellations and presents an opportunity for personalized customer retargeting. Craft targeted messages addressing cancellation reasons to encourage customers to reconsider and complete their payment, saving time for customer service representatives and retaining customers.

Streamline bulk contact data import with this feature. Easily integrate email addresses and more into the subscriber list. Customize the import data to your needs, ensuring data accuracy. Validation tools maintain a clean list, boosting personalized communications and campaign success.

Gain insights into subscriber status—Active, Inactive, Unsubscribe, Unconfirmed, or Marked As Spam. Monitor engagement levels, manage pending contacts, and tailor strategies. Optimize targeting for an engaged, high-quality subscriber base in your marketing endeavors.