Build scenarios with as many steps or apps as you need using a playful drag-and-drop builder to connect apps in just a few clicks and create workflows. Watch it run in real time. Schedule your scenario to run instantly or whenever you need it.

Your connections or workflows are live with a click of a button. There’s no need to worry about setting up or managing servers. Merchants can test their workflows instantly and troubleshoot errors by referring to the execution history.

Our eCommerce solution offers the convenience of scheduling in-store pickups or delivery services for orders. Customers can select their preferred pickup date, time, and outlet location. Alternatively, they can choose the delivery option, providing clear delivery information including their address and phone number. This ensures efficient stock fulfillment planning and management.

Collect and redeem points within our online store while our advanced system identifies and rewards varying tiers of loyalty. High-tier customers can enjoy exclusive perks like early product launches, personalized customization, and top-notch customer service. Additionally, leverage data-driven insights to craft focused campaigns that resonate with diverse audience segments, driving heightened engagement and satisfaction. Our tier-based e-commerce solutions extend exclusive benefits and rewards to each tier, fostering customer loyalty and brand advocacy.  

Elevate your brand’s presence with a customized online store such as brand logo, slug, theme, and even font type that reflects your unique identity. Strengthen customer loyalty by delivering a consistent and engaging shopping environment.

Boost sales and visibility by seamlessly integrating with social media channels. Our platform empowers you to effectively promote and share campaigns through social media, reaching a wider audience and driving greater revenue.

Develop dedicated landing pages for campaigns like year-end clearance sales or festival sales. These pages enable businesses to monitor performance and user interaction. Analyzing the data aids in gauging the landing page’s effectiveness.

Attract customers with enticing free gifts offered after purchase, encouraging higher participation in campaigns. Members can also claim free gifts upon completing specific missions, enhancing data collection efforts.

Harness the power of our CRM system to orchestrate strategic flash sales during peak seasons like Christmas, optimizing revenue generation during festive periods. The CRM system’s insights can pinpoint periods, seasons, or quarters that yield higher revenue potential. By executing well-timed flash sales based on this data, we can effectively drive sales growth. 

Businesses efficiently manage in-person events like conferences and product launches, overseeing attendee registrations, ticket scanning, and event capacity tracking. Simultaneously, our system empowers online booking and event management, facilitating smooth virtual event registrations, attendee check-ins, and the acquisition of valuable insights from virtual interactions.

Enrich event participation by enabling attendees to earn points upon event registration and completion of specific tasks or missions. This dynamic approach not only fosters higher engagement but also rewards active involvement, amplifying attendee satisfaction.

Extend complimentary event tickets to loyal or high-value members, accompanied by precisely tailored and targeted invitations to attract qualified leads, ensuring a successful turnout. This method of personalized engagement ensures that the event audience resonates with the event’s purpose and content, enhancing receptivity to convey messages.

Host bespoke events reserved exclusively for designated tiers, delivering tailor-made experiences and benefits to each segment of your devoted customer base.

Increase event participation by offering appealing bonus points, motivating attendees to actively engage, and earning additional rewards. Moreover, creates a sense of excitement and urgency through exclusive redemption events, encouraging members to exchange points for premium rewards within limited-time opportunities.

Recognizing the variety of devices used to access campaigns, our system prioritizes mobile-responsive design, ensuring campaign assets are functional and user-friendly across various mobile devices.

Enhance your marketing strategy with attention-grabbing pop-up banners designed to promote your promotions, new product launches, or special events. Merchants can highlight their key campaigns within these pop-ups, seamlessly integrating them into their websites or landing pages, ensuring they are the first thing customers see when they browse.

Merchants can tailor their confirmation emails for customer purchases, encompassing options such as subject lines, preview text, email banners, and more, all in alignment with their brand identity.

Experience the flexibility of choosing from multiple payment gateways and options, including Debit, Visa/Mastercard Credit Card, American Express, UnionPay, WeChat Pay, Alipay, PayNow, and support for various currencies.

Enable a deposit scheme for online stores, marketing campaigns, bookings, or subscription services after a payment solution has been plugged in. The deposit scheme includes a percentage of the amount or a fixed amount per transaction or subscription. Detailed report of financial transactions is provided for reconciliation and refund process.

Streamline your communication workflow by sending messages to all your contacts through a single platform, irrespective of the messaging application they prefer.

Our AI-powered Smart Replies suggest the best snippets to use, or which knowledge base to direct to, based on the questions asked by your contacts, saving you time and ensuring accurate responses.

Effortlessly manage your contacts with our platform’s versatile features. Mark conversations as done when they are complete, or easily assign contacts to relevant platform users for efficient handling.

Stay organized and informed with a quick overview of contact activity, and leave notes for other platform users to maintain a cohesive customer service approach.

Empower your customers with our Self-Service Portal, allowing them to find answers to their questions and resolve issues independently, without the need for direct contact with customer support.

Make use of the / command within our Messaging Module to seamlessly access and utilize Snippets. For example, typing “/intro” could automatically insert your introduction message, enhancing efficiency in your conversations.

Customize Snippet suggestions by adding training phrases or enabling self-learning capabilities, empowering our system to offer intelligent replies.

Boost response speed and accuracy by activating automated Smart Replies in settings, ensuring your most confident Snippets are sent automatically.

Simplify Snippet management with Topics, allowing you to group related Snippets efficiently.

The Scheduler Chatbot intelligently handles scheduled message responses, ensuring timely and accurate communication. From appointment confirmations to personalized info, it delivers smooth interactions.

Elevate customer support with our Scheduler Chatbot Assistance. This advanced AI-driven chatbot manages scheduled message replies and customer queries, seamlessly integrating with Customer Service Management (CSM) for efficiency.

Advanced AI assists customers using natural language, like chatbots or voice systems. Merchants can establish a virtual persona for their brand through this virtual assistant, which is also beneficial for branding efforts.

AI detects opportunities for human agent support, especially in complex situations. For example, aiding a customer with technical issues by prompting human intervention.

AI guides customers to suitable support channels, such as Messenger, based on their needs and channel availability.

AI analyzes keywords and the nature of customer requests before assigning them for efficient handling.

AI converting speech to text, commonly in voice support systems. Streamlines telephony with VoIP, SIP trunking, IVR, and ACD tools.

Continuously assesses customer sentiment through voice analysis. Detects mood shifts in different languages and cultural contexts.

Our software employs AI to predict trends and customer needs from historical data. Integrating this predictive capability, AI tailors automated responses for members. For instance, travel suggestions are sent to users browsing the booking site, while recent purchasers receive product knowledge tailored to their needs within the last 30 days, enhancing personalized customer engagement.

Applies machine learning to learn from past interactions and automate issue resolution such as managing scheduled message responses and assistance

Employ our versatile tagging system to precisely reach designated contact groups, delivering messages that align with their unique preferences and needs.

Plan your broadcasts to go out at the approximate time or on a recurring basis, optimizing the impact of your communication.

Gather valuable feedback, a rating, or reviews from your audience by sending surveys at the end of broadcasts, collecting information for custom fields or tags.

Enable members to interact with a computerized voice menu, directing calls to the appropriate department or self-service options. Streamline project management and operations by automating call routing, reducing wait times, and enhancing overall call handling efficiency.

Engage Customers and gain Insights by utilizing surveys and automation rules as forms to gather crucial information from new contacts or chat interactions. Acquire valuable insights while offering a seamless user experience, all via automated processes.

Apply tags to customers automatically according to their unique service journeys, enabling tailored interactions and effective customer segmentation.

Efficiently route incoming customer calls to the most suitable customer service representative or department based on predefined criteria, enhancing call resolution efficiency. A customer support portal can distribute incoming calls based on language preferences, ensuring callers are connected with agents who can assist them effectively.

Embrace the convenience of AI and automation to create and manage support tickets or cases in response to customer inquiries or concerns. Monitor customer interactions and provide swift solutions, enhancing customer satisfaction. IT help desk can utilize automated ticketing to categorize and prioritize technical support requests, ensuring timely resolutions for employees’ technology-related issues.

Use data actions to assign tags or custom field values based on triggers, fostering personalized communication and a deeper grasp of your customers’ requirements.

Leverage Zapier’s vast library of over 1000 integrations to effortlessly export data to external CRMs or other essential services such as Mailchimp, Attentive and more. Seamlessly connect and automate processes for maximum efficiency and productivity.

Build AI-powered Natural Language Chatbots using Dialogflow to reach into other systems and retrieve data. Create intelligent and conversational chatbots that enhance customer interactions and provide valuable information.

Optimize your Dialogflow chatbot using session analytics and insightful charts from Chatbase. Gain valuable insights into user interactions and improve your chatbot’s performance for exceptional customer experiences.

Integrate customer interactions from different channels into one portal. Our platform centralizes conversation history for efficient analysis and enhanced insights through machine learning.

We have introduced a new integration with Freshworks, specifically designed to streamline customer interactions. This integration simplifies the WeChat interaction process for merchants. Merchants can manage and respond directly within Freshworks without switching back to WeChat. Every piece of information, from data to actions and tracking, stays perfectly synchronized, making customer management effortless and efficient.

Safeguard contact details, including OTP-verified mobile numbers and email addresses. Utilize cutting-edge biometric recognition and fingerprint scanning for advanced data security and user confidence.

Leverage insights derived from collected data to address specific challenges and establish deeper connections with diverse audiences. Promote positive societal impact while enhancing overall business strategies.

Preference management lets consumers pick how often companies contact them, the specific content, and the methods of contact. This approach respects individual choices, enhances transparency, and fosters positive relationship management between businesses and their customers.

Maintain a unified brand identity and message across all channels through seamless API integration. Our Multi-Channel Loyalty Status Sync ensures real-time personalization, aligning your loyalty programs across platforms for a cohesive customer experience.

Offers a comprehensive suite of analytical and marketing automation tools, providing in-depth insights into your marketing efforts. Merchants can examine performance metrics, track customer behavior, and gauge return on investment (ROI) across various marketing channels.

Refine your audience segments using the Advanced Filter feature. This tool enables more personalized messaging by defining criteria such as purchase history, visit frequency, membership status, and gender.

Elevate audience targeting with AI-powered customer segment selection, harnessing insights from Customer Intelligence. Through AI Customer Segment Selection, effortlessly identify optimal sending segments for your campaigns. AI algorithms research and analyze extensive customer data, including behavior, preferences, purchase history, and demographics, to uncover patterns. This marketing analysis guides the marketing automation software to intelligently pick relevant and responsive segments that align with your campaign objectives and requirements.

Create personalized content for different audiences based on criteria such as location, pages visited, actions taken, and more. Delivering highly relevant content enables more effective communication.

Elevate video marketing with our Storyboard tool, enhancing video storytelling with a visual representation of your video’s progression. Plan shots, scenes, and transitions for cohesive and captivating video content.

Utilize dynamic templates that adjust to different content needs and industry standards and create customizable templates for various campaigns. Maintain content consistency and efficiency with adaptable templates, accommodating text, titles, images, videos, and more.

Prioritize effective communication by thoroughly testing and previewing messages across devices and platforms. Detect compatibility issues, prevent messages from going to spam, and ensure a consistent customer experience for emails, push notifications, and alerts, ultimately improving engagement and user satisfaction.

Define access levels for team roles using our organization’s permission settings. Efficiently manage content creation, scheduling, and data security by assigning tailored permissions to roles like Leaders, Editors, Admins, and Viewers.

Through data collection and analysis, AI can generate personalized content and visuals based on individual customer profiles and preferences. For example, AI can adapt content to showcase the latest fashion trends tailored to each customer’s distinctive style, enabling businesses to precisely target their audience with personalized marketing strategies.

Use geofencing to send targeted messages based on specific locations. Businesses can create virtual boundaries around their stores and nearby areas. When opted-in customers enter these zones, preset push notifications or messages will be sent, including welcoming, exclusive offers, and event reminders.

Seamlessly link opt-in and subscription management, allowing members to easily choose their communication preferences, select the types of content they wish to receive, and decide the frequency of updates, enhancing overall member communication and engagement.

Reach diverse audiences by sending messages in their preferred language. Localize marketing campaigns and content with AI translation based on recipient language settings or location.

Gain valuable insights into the effectiveness of your broadcasts with metrics like Followers, Click-Through Rate (CTR), Conversion Rate (CR), Open Rate, unsubscribe rates, spam reports, and marketing sales generated.

Our CRM platform offers voice authentication, transforming text dialogue into lifelike voice messages using Text-to-Speech (TTS) technology. Interactive Voice Response (IVR) capabilities seamlessly guide customers to the right services or live agents.

Whether it’s one-time messages or recurring broadcasts, the Calendar view consolidates scheduling and coordination, allowing merchants to have a comprehensive overview of all scheduled messages across platforms to prevent errors like duplicate content or omissions.

Reach your audience effectively with support for various channels like SMS, Email, Push Notifications, and more, tailoring your strategy to your target audience.

Leverage AI and machine learning to predict optimal message blast times. Historical data and engagement patterns inform data-driven decisions for maximizing open and response rates.

Automate reminders based on user actions or conditions, such as incomplete purchases, enhancing engagement and campaign effectiveness.

Our customer retention software intelligently segments audiences based on their preferences and behaviors, irrespective of the platform they use. Subsequently, it efficiently delivers tailored, automated, or scheduled messages to precisely target audiences on their preferred platforms, fostering seamless interactions within those platforms for specific content. This approach ensures a highly engaging and personalized advertising experience across diverse channels, without the risk of human error.

Our customized subscription pricing strategy uses advanced data analytics to assess customer behavior, market dynamics, and competition. This approach leads to finely tuned subscription plans that strike the right balance between customer preferences, industry benchmarks, and profitability targets.

Our platform ensures accurate record-keeping during systems and product upgrades. Crucial data, including credits and billing information, is meticulously tracked and updated. Whether introducing new pricing tiers or modifications, our automated marketing software seamlessly implements changes for existing and new customers, ensuring a consistently exceptional customer experience.

Automated cancellation occurs when auto payments fail. This eliminates manual cancellations and presents an opportunity for personalized customer retargeting. Craft targeted messages addressing cancellation reasons to encourage customers to reconsider and complete their payment, saving time for customer service representatives and retaining customers.

Streamline bulk contact data import with this feature. Easily integrate email addresses and more into the subscriber list. Customize the import data to your needs, ensuring data accuracy. Validation tools maintain a clean list, boosting personalized communications and campaign success.

Gain insights into subscriber status—Active, Inactive, Unsubscribe, Unconfirmed, or Marked As Spam. Monitor engagement levels, manage pending contacts, and tailor strategies. Optimize targeting for an engaged, high-quality subscriber base in your marketing endeavors.

By tracking customer movement from Loyal to Churn Customers or from new customers to VIP customers by the level of customer activeness and engagement. This analysis allows a brand to determine appropriate actions, trigger targeted marketing automation messages, and deliver relevant content to retain valuable customers and attract potential ones.

Harness advanced data analytics and AI algorithms to attract and retain families. Leverage personalized recommendations and targeted rewards to drive collective mission progress, enhancing familial engagement.

Our system can provide detailed segment trends, such as the number of customers, purchases, and revenue over time. With additional filter ideas like website traffic, enrollment, active subscribers, and date and week time charts, businesses can identify patterns and make informed decisions to optimize their marketing efforts.

Aggregates data points from various platforms such as websites, Email, SMS, WeChat, Facebook, WhatsApp, Line, and more, providing a comprehensive view of customer interactions across multiple platforms to reveal how platforms relate to customer behavior.

Simplifies grouping customers based on behavior using automation and machine learning. It automatically identifies segments like “High-Spending”, “Frequent Buyers”, “Prospects”, and “Inactive”. This streamlines contact management, delivers targeted messaging, and alerts brands.

To kickstart your efforts, our CRM system provides default customer/member segments and templates. You have the flexibility to refine, add, or remove segments over time as your business evolves.

Tags provide distinct records for precise segmentation, generated automatically from customer actions, encompassing service types, demographics, lead sources, and company sizes. Automation simplifies tag applications and adjustments, saving time and minimizing manual errors. AI-driven algorithms analyze customer data, ensuring consistent and accurate tagging across a diverse customer base, ultimately enhancing segmentation capabilities.

Use AI to assign sentiment tags (positive, negative, neutral) to customer feedback, social media posts, and reviews. This aids in tracking customer sentiment and making data-driven decisions.

After gathering data, an AI-driven system extracts meaningful information aligned with tag definitions and automatically assigns tags to customers. These customer tags are then utilized to suggest products, content, or services tailored to their interests, continuously improving recommendations through machine learning algorithms.

Streamline customer complaint resolution and support by easily staying in touch with customers throughout the process. When a customer registers a complaint or creates a support ticket, our system includes follow-up features to promptly provide updates to the concerned customers, assuring them that their issue is being addressed. This proactive approach enhances customer satisfaction by keeping them informed and reassured that their concerns are actively being resolved.

Employ standardized survey templates to collect feedback from customers across various platforms like WeChat, Email, SMS, Facebook, WhatsApp, and more, utilizing geotargeting to optimize survey outreach.

CLV estimates a customer’s total revenue potential throughout their relationship with a company. Parameters account for purchase history, retention rate, customer lifespan, referrals, upselling, social factors, and more. This informs decisions on acquisition, retention, and targeted marketing, maximizing revenue from high CLV customers and enhancing lifetime value.

Using machine learning, AI determines customer value by identifying the benefits of specific services and the costs associated with accessing these services. This evaluation is crucial when businesses want to find high-value customers for targeted marketing efforts, allowing for better resource allocation across different platforms.

An analytical resource for visualizing user journeys and conversion funnels. Detect drop-offs, optimize website flow, guide users to desired actions such as visiting specific pages like the blog, and enhance user experience.

Our retention software identifies the most effective event or behavioral trigger to automate message delivery, ensuring timely and relevant communication with customers.

Studies preferences through surveys, feedback, and purchase history. Customizes offerings for enhanced satisfaction, fosters brand loyalty, and drives repeat business.

Examines customer visit frequency and timing for optimized staffing, marketing strategies, and resource allocation, improving overall operational efficiency. For example, a retail store can determine peak hours for higher foot traffic.

Quantifies customer interaction consistency based on visit frequency, purchases, or other interactions, aiding retention strategies and helping businesses identify and reward loyal customers effectively.

Evaluates loyalty program engagement through reward redemption, guiding program refinement, and offering more compelling incentives.

Evaluate EDM marketing performance across multiple platforms, including email, social media, printed materials, and SMS text messages, by analyzing key metrics like Click Rate, Conversion Rate, Response Rate, Open Rate, Subscribers (Opt-ins, opt-outs, and unsubscribes), revenue (cost, conversion, and purchasing history), and Deliverability to enhance marketing strategies effectively.

Evaluating various ad campaign types (YouTube, Facebook, Instagram) based on Revenue, Clicks, Impressions, CTR (Click-through Rate), and Leads generated, to gauge the effectiveness of advertising efforts.

Measuring registration, Conversion (Sales), and Traffic to evaluate the success and impact of events, helping businesses understand attendee engagement and event outcomes.

Analyzing how customers respond to certain variables like price changes, new products, discounts, or new brands, using a Single Customer View to tailor marketing strategies and offerings to customer preferences.

Categorizing churned customers by age, payment behavior, and other factors, and creating Customer Churn Profiles with churn dates, churn risk assessment, and spending history to identify patterns and improve retention strategies.

Integrates data for valuable customer insights and data-driven decisions, improving overall business performance and customer satisfaction.

AI analyzes customer attributes at touchpoints for personalized engagement, helping businesses build strong relationships and improve customer journeys.

Utilizing AI-powered models, businesses can provide targeted suggestions regarding the next purchase category and item for new customers. This capability enhances personalized marketing campaigns by predicting what customers are likely to purchase next. For instance, new customers often start with popular products. AI can recommend focusing on promoting these best-selling products in upcoming campaigns to maximize sales opportunities.

AI algorithms can forecast the next purchase date, aiding businesses in strategizing marketing campaigns and promotions. For example, a restaurant can anticipate increased demand for breakfast sets during holidays, based on AI predictions indicating higher breakfast customer traffic. This data is also valuable for identifying inactive customers who may be at risk of churning, enabling proactive retention efforts.

AI algorithms can recommend complementary products based on items in a customer’s shopping cart, facilitating cross-selling strategies. This process is streamlined by leveraging real-time data to propose relevant bundles, thereby enhancing the customer’s shopping experience and encouraging additional purchases. Businesses can incentivize bundled purchases through discounts, leveraging AI insights to identify bundles that are likely to appeal to customers during the checkout process.

Using AI, businesses can intelligently categorize their products and provide tailored recommendations based on customer preferences. For instance, customers who prefer caffeine-free options will receive recommendations for drinks without caffeine. This capability is particularly beneficial for businesses with products containing multiple ingredients or components, enhancing the accuracy and relevance of product suggestions for each customer.

Predictive analytics identifies the optimal personalized offer tailored to individual preferences, behaviors, and interactions, which can be directed at individuals, events, or specific target groups. This enhances cross-selling, upselling, and ultimately elevates customer satisfaction.

Predict shifts in customer segments and business trends to proactively address customer needs and capitalize on market opportunities. For instance, when customers transition from the “Active” segment to the “Churn” segment, merchants can target them with winback emails.

Predicting customer responsiveness to business suggestions, such as alterations in product pricing, packaging, discount levels, or rewards, enables the customization of strategies for optimal impact, refining approaches for pricing and incentives.

AI predicts the future value of both new and existing customers, assisting in decisions related to retention and engagement. This helps merchants optimize their customer lifetime strategy and reduce churn with churn propensity modeling, ultimately leading to improved customer relationships and business success.

Easily create campaigns with online vouchers, allowing you to swiftly create attractive offers for your products tailored to your customers’ preferences online.

Our system offers a variety of voucher types, including Discount Vouchers, Product Vouchers, Gift Vouchers, and more. You can also choose from various discount options like percentage-based reductions, fixed-amount deductions, buy-one-get-one-free deals, and other customizable choices.

The system can automatically generate a voucher when customers complete specific actions, such as making a purchase.

By integrating with your POS system, our system empowers merchants to effortlessly generate and distribute vouchers. This integration ensures automatic synchronization of voucher details and comprehensive reporting, streamlining your voucher management process.

Our system allows third-party data to be imported into the database using CSV files. The imported data will be processed and organized, then prepared for voucher campaign voucher distribution.

Our bulk voucher generator software allows users to easily create large sets of unique voucher codes to suit different campaign needs. Different sets of unique voucher codes can be grouped individually and then exported or linked to your preferred marketing channel.

Customers can also distribute vouchers from their own purchases, allowing customers to send vouchers as a gift to friends and family. This tremendous option enables brands to spread further and attract new customers.

Send vouchers in bulk to selectively distribute vouchers to distinct audience segments, ensuring tailored messaging. Merchants can segment their customers into “Frequent Shoppers” and “New Customers,” sending a voucher campaign that provides personalized discounts and benefits to each group, catering to their shopping preferences and behaviors.

Integrate playful elements like Lucky Draw, Spin the Wheel, or Catch The Falling Object to allocate vouchers for marketing campaigns. Control game entry and the number of vouchers received per day to encourage daily participation.

Team up with bloggers, community leaders, social media enthusiasts, and other like-minded individuals or organizations to offer their audiences special partner vouchers as affiliate programs. This approach supports affiliate marketing efforts and enables effective commission tracking.

Recognize and reward customers for successful referrals by extending vouchers as compelling incentives. Merchants can elevate this approach by granting an additional voucher discount for every accomplished referral.

As an act of goodwill, issue vouchers to customers who have expressed concerns, intending to reaffirm their confidence. For example, an airline grants vouchers to passengers who have experienced flight delays as a token of apology.

Voucher redemption is made convenient, and available either through an app (online) or at physical stores (offline).

Select from a range of redemption methods, including QR code scanning, barcode scanning, or manual input of voucher numbers to cater to different system usage.

Enhance foot traffic to your physical store by restricting voucher redemption to specific geographical areas.

Customers have the flexibility to use E-Wallet balance and points to redeem vouchers for goods and services, preventing the accumulation of excessive unused points. Merchants can optimize this by offering points redemption alongside voucher rewards.

Empower members or customers with the ability to redeem a portion of their voucher rewards, eliminating the need to redeem the entire reward at once. This proves particularly valuable for product-based voucher redemptions, allowing customers to stagger their product use.

Keep tabs on all voucher redemptions, enhancing customer loyalty. For unclaimed vouchers, we offer automated reminders to encourage redemption. Additionally, merchants can send notifications to customers who haven’t yet utilized or purchased any vouchers. These actions are easily traceable and manageable.

Ensure secure and fraud-free voucher redemption with features like biometric redemption, password protection, and email verification.